Emailer Setup

To send emails from LabManager, it first needs to be configured to use your email account. Once set up correctly you should be able to send any report as an email.

If your email account changes or your email provider notifies you of configuration changes you may need to re-configure the Emailer. Also be aware that if you change your email password, you will need to update LabManager with your new password.

LabManager will send via an SMTP server only. This includes the majority of email service providers.

The LabManager Emailer application normally launches automatically with LabManager, and will sit in the background of your Windows environment waiting to send any emails you create in LabManager. If you are using LabManager across a network then the Emailer should only be running on one computer. If you use LabManager (cloud version) then you will not see the Emailer running.

If the Emailer hasn't started automatically, or your emails are pending and not sending, then visit the Help Desk.

Entering your account details

You can reach your email settings from the Advanced > Emailer Setup page of the Control Centre.

Enter the outgoing settings for your email account in the "SMTP" panel. These settings are provided by your email provider and are specific to your email account. If you do not know your settings, your usual IT support engineer should be able to help, or you may need to contact your email provider.

If your email provider requires you to use "outgoing authentication" then you will need to complete the boxes under the "Authentication" checkbox and ensure the checkbox is ticked.

If you do not need to use "outgoing authentication" you can leave the "Authentication" checkbox empty.

You shouldn't need to alter the lower panel named "STUNNEL Proxy Server (for SSL)".

Quick Reference for configuring

Box	Content	Examples
SMTP panel:
Server Name	Outgoing settings for your email account	smtp.gmail.com
Server port No	Outgoing server port number	587
Use SSL	Use SSL security (only if your provider requires this!)	Ticked (yes)
User Name	Your Email account's user name	anexamplename@gmail.com
Password	Your Email account's password
Return email adress (optional)	By default, your email user name is used as your return address. If your email user name is not a full email address, this could cause complications with your email being received. Optionally, enter your full email address for this account in this box to rectify this.	anexamplename@gmail.com
Authentication panel:
Authentication	SMTP authentication required (only if your provider requires this!)	unticked
	Authentication settings are only significant if your email provider requires outgoing authentication

If you have any trouble, please refer to the following online articles on our helpdesk:

Configuring the Emailer

Emails are not sending